DOING.TOKYO

Support

For help, corrections, or accessibility feedback, email support@doing.tokyo.

The planner looks out of date

Reconnect to the internet and reopen or refresh the planner. It checks a small version record and downloads the full Tokyo dataset only when a newer compatible edition is available.

Location matching does not work

Location is optional. You can select a starting area manually. If you want nearby matching, allow location access for DOING.TOKYO in Safari or the app’s system settings and try again.

I am offline

Previously cached planner pages and editorial data remain usable. Crowd forecasts, external maps, venue sites, and newly published places require a connection.

A shared plan will not open

Shared plan links should begin with https://doing.tokyo/. Open the complete link in Safari. If it was truncated by a messaging service, ask the sender to share it again.

Venue information is wrong

Hours, reservations, closures, and prices can change quickly. Check the linked official source, then send the place name and correction to the support address so the editorial dataset can be updated.